Quality & Compliance

FMCG products require multi-point quality checks during and after production — physical parameters, microbiological tests, sensory evaluation, and packaging integrity — but these are often documented on paper and not linked to the production batch record.

Dispatching products with adequate remaining shelf life is a contractual and regulatory requirement. Without system-level control, short-dated products reach trade, causing retailer complaints and regulatory scrutiny.

A product recall in FMCG requires identifying every unit of the affected batch across the supply chain and notifying all downstream parties within hours. Without a traceability system, this takes days and is incomplete.

FSSAI licences, state food safety registrations, product approvals, import permits, and water testing certificates expire at different times and are tracked in different spreadsheets, leading to lapses that trigger regulatory action.

Customer complaints about product quality, foreign matter, or packaging defects are handled reactively and informally, with no structured investigation, no corrective action tracking, and no systemic learning.

FMCG quality teams perform incoming inspection on RM and PM batches but rarely aggregate this data into a supplier quality score, missing the opportunity to use quality performance in sourcing decisions.

Product shelf life data — manufacturing shelf life, trade shelf life requirements, and storage condition requirements — is scattered across product specifications, regulatory files, and customer agreements, with no central system to enforce it.

Good Manufacturing Practice compliance requires daily, weekly, and periodic checks — sanitation logs, pest control records, hygiene audits, and equipment cleaning schedules — that are documented on paper and rarely reviewed systematically.