Grievance & Feedback Management System

Resolve worker grievances before they become labor disputes — Supista GFMSK lets shop floor employees raise concerns through touchscreen kiosks in seconds, and AI automatically routes every ticket to the right manager with escalation alerts if unresolved.

Trusted by 200+ Indian manufacturers to improve workforce engagement and maintain statutory compliance — go live in 15 days with zero disruption to existing operations.

Why Manual Feedback Loops Fail Manufacturers

Traditional suggestion boxes and verbal complaints often get lost in daily production chaos, leading to unresolved worker dissatisfaction. Manufacturing leaders lack real-time visibility into shop floor morale, causing minor grievances to silently snowball into major labor disputes.

Physical paper suggestion boxes are rarely checked or actioned promptly.

Workers fear retaliation when reporting sensitive issues through manual channels.

Production delays occur when equipment faults are not reported immediately.

Management lacks data to identify recurring operational or safety problems.

A Smarter Way To Listen And Act

Supista GFMSK connects grievance data to your HRMS and HSE modules so recurring safety complaints automatically trigger hazard investigation workflows and HR sees attrition-risk patterns before employees resign. Agentic AI categorizes every submission, assigns the right owner, and sends escalation alerts for tickets that breach resolution SLAs — turning passive feedback collection into active workforce management.

Digital kiosks ensure feedback is captured instantly and never ignored.

Anonymous reporting options encourage honest feedback without fear of bias.

Instant alerts notify maintenance teams of equipment faults to minimize downtime.

Centralized dashboards highlight recurring trends to prevent future operational issues.

Built For Demanding Shop Floor Environments

Touch-based kiosks let workers submit feedback in seconds.

AI auto-categorizes and routes grievances to the right team.

Supista digitizes grievance management with automated workflows and full transparency—empowering leadership with real-time workforce insights while maintaining regulatory compliance.

Dashboards track trends, resolution times, and workforce sentiment.

Custom escalations alert management on delayed resolutions.

Capture Shop Floor Inputs

Workers easily log complaints or suggestions via strategically placed touchscreen kiosks located directly on the factory floor.

Automate Workflow Routing

Agentic AI analyzes submissions, assigns priority levels, and instantly notifies relevant supervisors and departments.

Resolve And Analyze Data

Supervisors resolve tickets while management monitors trends, response times, and workforce sentiment through centralized dashboards.

Three Steps To Total Visibility

Measure The Impact On Operations

✓Reduce grievance resolution time from weeks to hours through automated workflows.
✓Improve workforce retention by building trust and transparent communication channels.
✓Minimize machine downtime by enabling instant maintenance reporting from operators.
✓Eliminate manual paperwork and administrative overhead associated with grievance tracking.
✓Ensure audit readiness with secure, digital, and compliant grievance documentation.

Solves Real Indian Manufacturing Problems

Safety Hazard Reporting

Operators instantly report machine safety risks via kiosks, enabling proactive maintenance and accident prevention.

Canteen Quality Feedback

Workers provide daily feedback on canteen quality, enabling HR to improve vendor accountability and employee satisfaction.

Harassment Policy Compliance

Employees securely submit anonymous complaints ensuring POSH compliance and safe workplace culture.

What Indian Manufacturers Say

"Supista G&FMS completely changed our culture because workers now feel heard, and we resolve maintenance tickets three times faster than before."

Plant Head

Automotive Components Manufacturer, Pune

"The AI categorization saves our HR team hours every week, allowing us to focus on engagement instead of manual paperwork."

HR Director

Textile Export House, Tiruppur

Frequently Asked Questions

Is the system easy for non-tech-savvy workers to use?

Yes, the kiosk interface uses simple icons and local languages, ensuring usability without technical training for shop floor workers.

Can we customize grievance categories?

Yes, unlimited custom grievance categories can be configured based on departments such as HR, maintenance, safety, or operations.

Does Supista integrate with HRMS or ERP systems?

Supista integrates seamlessly with most HRMS and ERP systems via secure APIs, ensuring synchronized employee and operational data.

How does anonymous complaint handling work?

Workers can submit grievances anonymously while the system ensures full tracking, resolution, and transparency for management.

Ready To Modernize Your Employee Relations?

Build a more transparent, responsive, and efficient manufacturing organization with digital grievance management.

Supista Grievance and Feedback Management System Kiosk (GFMSK) gives Indian manufacturers a touchscreen-based platform for workers to raise grievances, report safety issues, and submit suggestions anonymously in seconds — replacing ignored suggestion boxes with AI-routed digital workflows. Our GFMSK connects to HRMS and HSE modules so unresolved grievances trigger HR alerts and recurring safety complaints automatically initiate hazard investigations. Supista GFMSK maintains tamper-proof audit trails for all grievance records to ensure statutory compliance during labor inspections. Manufacturing HR and plant managers use our grievance management system to reduce attrition, resolve issues faster, and build a more transparent shop floor culture.