Grievance & Feedback Management System
Instant Shop-Floor Feedback Capture with Touch-Kiosk Simplicity
Deploy touchscreen kiosks on the shop floor to capture real-time employee feedback and grievances, auto-generate tickets, route to the right resolver, and track resolution—building a culture of open communication.
End-to-End Process Coverage
The Grievance & Feedback Management System democratizes feedback by making it frictionless. Shop-floor workers can submit feedback or raise concerns in seconds via kiosk—with auto-ticketing and escalation ensuring nothing is ignored or delayed.
Sub-Modules & Functional Capabilities
- Touchscreen-optimized UI for shop floor
- Multi-language support
- Anonymous submission option
- Category-based quick-select menus
Automation Layer
Workflow Automation
- Auto-ticket from kiosk or app submission
- SLA-based auto-escalation
- Resolver assignment by category
- Resolution confirmation notification
Intelligent Automation
- Grievance trend detection
- Hot-spot identification (department, shift)
- Sentiment analysis on text feedback
Alerting System
- SLA breach warning
- Critical grievance immediate notification
- Unresolved ticket aging alert
- Recurring issue detection
Dashboards & Analytics
Grievance Volume Dashboard
Resolution Rate & SLA Dashboard
Category Trend Dashboard
Departmental Feedback Heatmap
Business Impact
- Improved employee satisfaction through responsive resolution
- Early detection of workplace issues before escalation
- Management visibility into shop-floor sentiment
- Compliance with labor grievance handling requirements
Integrations
Deployment Options
Kiosk + Auto-Ticketing
Escalation + Resolution Tracking
AI Trends + Sentiment Analysis + Analytics
Ready to deploy Grievance & Feedback Management System?
Our team will configure, customize, and deploy this module for your exact business workflows—typically in 15 days using Gen AI.
Automate your operations. Orchestrate your workflows. Scale with confidence.
Book a free strategy session with our Automation Experts and discover how Supista’s AI-Composable ERP can transform your operations into a scalable and intelligent system.