Quality Control

Materials received from vendors often enter the store without a formal quality check, meaning defective batches reach the production floor and cause rejections or rework mid-run.

Quality issues that develop during production are often caught too late — after a large quantity of non-conforming product has already been produced — because checks are done intermittently on paper.

Finished goods dispatched without a documented final inspection create customer quality complaints and potential liability, especially for regulated product categories.

Quality rejections are recorded individually but never analysed systematically, making it impossible to identify the top causes driving the majority of rejections.

Non-conformance reports raised on paper or email are rarely tracked to closure systematically, leaving quality issues unresolved and creating repeated failures.

Quality instruments — gauges, vernier calipers, pressure gauges, weighing scales — go out of calibration without alerts because calibration schedules are tracked in spreadsheets that are rarely updated.

Procurement teams lack objective, data-driven quality scores for vendors, making it hard to differentiate reliable suppliers from those that consistently deliver non-conforming material.

Customer complaints are received by the sales team and handled informally, with no formal linkage to the batch, no root cause analysis, and no tracking of resolution timelines.

Corrective and Preventive Actions identified from NCRs, customer complaints, or rejections are noted in meeting minutes but rarely tracked for implementation effectiveness.

SOPs, inspection standards, and quality plans are stored on shared drives with no version control, causing production and quality teams to work from outdated documents.